Three steps
- Sign inOpen your account or profile using the verified mobile number linked to Flame Club.
- Send the requestChoose the account-deletion action, read the effect on rewards and confirm the request.
- Complete verificationKeep the request reference. Staff may contact you to verify ownership or resolve an active order before processing can finish.
If you cannot sign in
Call +267 72 558 489 or +267 74 863 501 and ask for help with a Flame Club account-deletion request. Do not send passwords or one-time verification codes. Staff must verify ownership before acting.
What deletion changes
After an approved request is completed, the customer account should no longer be usable and personal profile or loyalty data that is not required should be deleted or de-identified. Unused points, saved offers and account access cannot be restored after completion.
What may be retained
Order, payment, refund, cash, fraud-prevention, audit and statutory records may be retained where required for operational, accounting, dispute or legal purposes. Access remains restricted and the account should not remain available for marketing or loyalty use.
Current pilot boundary
The authenticated request intake exists in the customer app. The final back-office completion, retention timetable and public-response service level are still being approved. Until those are operationally signed off, staff must track each request to completion and provide its status using the request reference.