Your information, explained plainly.

Information we handle

Depending on the feature you use, the service may handle your name, Botswana mobile number, email address if supplied, account verification status, order details, collection or delivery details, loyalty activity, saved offers, device notification token, support messages and account-deletion requests.

Payment card details are not collected by this website preview. If card payments are introduced, the payment provider and its notice will be identified before use.

Why we use it

We use information to verify accounts, price and fulfil orders, communicate order status, administer Flame Club rewards, prevent duplicate claims and fraud, respond to support requests, keep necessary operational records and protect the service.

Who can receive it

Authorized Burger's Tavern staff can access only the information needed for their role. Service providers may process information when they host the app, deliver messages or support an enabled feature. Provider access must be limited to the service being delivered. We do not describe customer information as being sold.

How long it is kept

Account and loyalty information is kept while the account is active and while it is needed to resolve a request. Order, cash, audit or statutory records may need to be retained after account deletion. Retention periods that depend on final legal and accounting approval remain pending and will be published before a public production launch.

Your choices

You can ask to access, correct or delete account information. Notification preferences can be changed in the app when production push messaging is enabled. Deleting an account does not erase records that must be retained for security, dispute handling, accounting or legal obligations; those records are restricted or de-identified where appropriate.

Read the deletion steps

Security and children

Access is authenticated, staff permissions are role-based and sensitive provider credentials are kept outside customer-facing code. No internet service can promise absolute security. The digital service is not designed for children to create accounts independently; a parent or guardian should contact the restaurant about a child's information.

Contact

For a privacy question or account request, call +267 72 558 489 or +267 74 863 501. Staff will verify account ownership before disclosing or changing personal information.

Pending before public launch: the registered operator name, formal privacy contact and legal postal address will be added after owner confirmation. No unverified legal identity or address is published here.